They will answer any question you have and make sure you are successful on your calls. Are you sure you want to remove this review from being featured for targeted profile? Cookies help us deliver our services. Sometimes the system gives problems but that's expected. Our community is ready to answer. I worked there over 6 years ago.
Check out our open work from home positions today! —30+ days ago. Top Companies with Remote Jobs in Glassdoor has 4, Convergys reviews submitted anonymously by Convergys employees. Read employee reviews and ratings on Glassdoor to decide if Convergys is right for you. Glassdoor/5(5K).
259 Employee Reviews
The only thing you have to buy is your headset you'll need for training. The pay could be better given what we're doing. This is NOT a long-term job! There are remote customer service jobs that pay better and require less information to know. The information isn't the problem, it's the lack of preparation Convergy's provides. If you miss a day because of tech issues or a medical appointment, to them, that's your problem. Good luck trying to get need-to-know information about how to do your job because Convergy's doesn't allow you to access your training material during off-hours.
So you're put into situations where you're on live calls and haven't been properly taught how to do your job. They say that's your problem, but really it's a management problem because as an employee, you're not being trained properly.
There are sessions of mock calls they go through One half a day of mock calls is not enough given the amount of information we need to know. You're completing a workbook either by yourself or in groups and the trainer rushes through the workbook one time before moving onto something else. If you ask to go over something again, you get put on the spot.
Unless you work for Convergy's during a better project, this should not be seen as a permanent multi-year thing I use this job while I do other things on the side and get my freelancing business off the ground.
As soon as that is up and running and I start getting clients, I'll prepare my exit. This is a 6 month - 1 year job IMHO. Increase hourly wages and create a better training system.
Great Place, Great People. Loved this job and its flexibility. Work at home opportunities. Closing this location soon. To low of unemployment rate here. The ease of Working from home, no land line phone needed , all work is done via computer and voip. You only need internet. Weird scheduling, weird hours, you work more then what your paid for. The work in general sucks, the training is a pain in the butt. Remote Work from home.
M-F shifts and fixed schedules. Your response will be removed from the review — this cannot be undone. This will replace the current featured review for targeted profile. Are you sure you want to replace it?
View All num of num Close Esc. How does your company compare? Get a free employer account to respond to reviews, see who is viewing your profile, and engage with your candidates. Follow Add a Review. Close Your trust is our top concern, so companies can't alter or remove reviews. Pros Working from home! Advice to Management Please stop the greed!! Flag as Inappropriate Flag as Inappropriate. Pros I enjoyed working with Convergys. Cons There really was no cons, that I experienced.
Join the Convergys team. See Our Latest Jobs. Pros Ability to work from home when needed. Advice to Management Create a better on boarding process. The was never anything overly stressful. The metrics were communicated clearly with us so we knew what was expected. Great leadership and leaning opportunities. The training is excellent, the job itself is pleasant.
The management is very committed and a true example. Not a bad place to be depending on the contract you work for. Management is usually decent and try their best to treat you like a human being. Salary are the lowest in the industry by far, no benefits worth mentioning no health care, no free food, nothing at all.
On the other hand, I've never been asked to do overtime, I've never felt pressured by management, I've never been refused days off provided enough of the team was in obviously. I've also met wonderful people there, which helps.
Usually not too complicated yet providing regular challenges, which keep things interesting. Working mostly with business users is also a plus. Good and fun team to work with. Simply a workplace with great people to work with.
I love working at Convergys but that is generally just down to the people that I work with. Management seem to pile the pressure onto staff when they feel any kind of pressure themselves regardless of how light, making the environment tense - This to me shows that they care about numbers more than they do their own staff. There have been times when I myself have contemplated if it is really worth getting out of bed in the morning. Who you know not what you know. Company run completely off who you know not what you know.
If an internal position becomes available you can apply but they will already know who they want to have the job beforehand so more than likely a waste of time and effort. Positions in HR have been offered internally to people at there choosing which were never even advertised or the person interviewed for. If you've no interest in moving up in the company then go for it but if you do you should try make a good friend in management! With the unfair pay some people work hard for a bonus they don't receive yet they are automatically given to mentors even tho they literally do what they want.
Short breaks, unfair pay with employees, favouritism.. The work hours are long and you can be scheduled up to 7 days in a row. The policies can be unfair to employees, and customers can be frustrating, rude and often downright aggravating. The hours are long, and the breaks are short and very infrequent. Fun and productive workplace. L2 Network Support Eng. If it were not my shift permanently ending at 3 AM it could have been much better for everyone It would have been much better to have been able to have 2 weeks a month on a different shift or something along those lines.
A small grow during first year but after 13 months you start to get bored and frustrated Only positive thing is the friendly people and the environment. If you like not knowing your hours for the week coming on a friday this is for you. The people are great and some of the TLs but others have no issue throwing you under the bus etc a lot of favouritism. It's a fun environment to work in, lovely atmosphere.
Can be challenging with customers on the phone. Get along with people there and working as a team. Helping customers resolve there problems, Fast typing skills, Reaching set targets, Poorly managed, So unprofessional, Having to listen to constant complaining, The people in it. Not bad company but not good management staff.
Work environment was awesome, multicultural and friendly people around, time to catch up, I knew from the first moment what I was required for. Big problem was the lack of link between the employees and the closer line of management, and between those ones and the first management line.
We are looking for great people who have a passion for customer service. Instead of working in a traditional call center environment, our Convergys Work At Home program hires customer service agents who work directly from home. Convergys is a rewarding work opportunity if you are able to manage the slight shift adjustments. I believe that if it was not for lack of transportation and unavailability of schedule desire, I would be keeping my employment with Convergys/5(K). Work from Home Customer Service Representative (Former Employee) – Work from home – July 11, Just a caution that I suspect Convergys and some other work from home jobs put out the word that they are hiring but will sell your information when you fill out the application/5(K).